• Login to SPARC Media Hub using your favourite browser
• Select AdminCP from the sidebar (If you do not see AdminCP, you do not have sufficient permissions)
• Select Promo Management from the sub menu. (If you do not see Promo Management, you do not have sufficient permissions)
• Select Promo Dashboard (If you do not see Promo Dashboard, you do not have sufficient permissions) 
• On the left-hand side of the promo dashboard you'll see the promo request panel. 
• Click "View" on any "Pending" request
• Click the yellow "Decline Request"
• Give reason for declining the request under "Decline Rationale"
• Click "Decline Request"
• The user who submitted the request will get an email with all the details